Обр
азование:
2000 - 2003, Сollege of Humanitarian Sciences, major&# 58; English Language Teacher Дополнит
ель ное
обр азование:
2004 - 2007 , Russian Social State University , major &# 58; Linguist
November,
2008 - September, 2011&# 58; Front Desk at � ? Grand Hotel Polyana � ?, Krasnaya Polyana, Sochi, Russia
Duties and responsibilities&# 58;
- Greeted , registration and assigned rooms to guests
- Answered telephonic and in -person queries related to hotel services and resolved any issues
- Processed guests check ins and outs
- Handled payments through cash or credit cards
- Registration the foreign guests in Migration center ;
October,
2011 - May, 2015&# 58; Tour Guide cum Hotel Representative at Destination Management Company � ? Alpha Tours - Natalie Tours � ?, Dubai, United Arab Emirates
Duties and responsibilities&# 58;
- made presentations to promote company �? ?s excursions and tours services;
- services in-house Guests by regular visits when in hotels to provide information about country, assist with requirements and sold tours and excursion as added value leisure experience;
- performed as Tour Guide in various city in Abu Dhabi, Dubai and Fujairah providing knowledge and experience of the local heritage to the Tourists
June,
2015 - February, 2016&# 58; Excursions and Tours Manager at Destination Management Company � ? Voyage Tours - Biblio Globus � ?, Dubai, United Arab Emirates
Duties and responsibilities&# 58;
- organized all inbound activities (excursions, reservations of restaurants, tickets);
- managed complete Inbound Operation (acted as Department Head);
- created new excursions packages that had generated end Clients ( Tourists) interest followed by fair revenue;
- maintained professional business relationships with local suppliers and vendors
- provided full customer service care
